Benjamin Franklin Plumbing Cabot

This single review paints a deeply negative picture across all four dimensions. On professionalism, the reviewer describes rude and accusatory behavior from office staff even after the owner acknowledged the billing error, indicating a serious customer service failure. On project completion, the original plumber failed to clean the drain line he was paid to clean — a fact confirmed by a second p... Read more

This single review paints a deeply negative picture across all four dimensions. On professionalism, the reviewer describes rude and accusatory behavior from office staff even after the owner acknowledged the billing error, indicating a serious customer service failure. On project completion, the original plumber failed to clean the drain line he was paid to clean — a fact confirmed by a second plumber from the same company — and the company subsequently billed the customer for their own admitted mistake. On experience, the original workmanship was deficient enough that a clogged line resulted from an improperly completed job. On pricing, the customer was billed for work that was never properly performed and had to fight to have an erroneous invoice corrected. All scores are scored conservatively given only one review is available. Read less