Advantage Service

The review set paints a deeply mixed but predominantly negative picture of this contractor. Professionalism suffers significantly due to multiple explicit complaints about rude customer service staff, technicians with bad attitudes, and a driver behaving dangerously on the road, with only a handful of reviews praising courteous or personable service. Pricing is a serious concern, with multiple rev... Read more

The review set paints a deeply mixed but predominantly negative picture of this contractor. Professionalism suffers significantly due to multiple explicit complaints about rude customer service staff, technicians with bad attitudes, and a driver behaving dangerously on the road, with only a handful of reviews praising courteous or personable service. Pricing is a serious concern, with multiple reviewers explicitly alleging overcharging, hidden fees, fuel surcharges, and suspected deliberate misdiagnosis to generate additional billable work. Project completion is similarly troubled, with several reviews describing incomplete or botched work — including a unit left without a drain line, a dismantled AC unit, and a failed plumbing repair — though a few positive reviews do describe jobs completed thoroughly and on time. Experience scores are dragged down by accounts of technicians lacking parts or knowledge, improper assessments, and work that caused further damage, though a small number of reviews praise specific technicians as highly skilled and thorough. Read less