Ready Rooter Inc/ESP

Ready Rooter's review set is small and spans several years, making trend analysis difficult, but the pattern is concerning. Three of five reviews are 1-star and describe serious failures: repeated visits without resolving the problem, refusal to honor callbacks or stand behind work, and charging customers for unsuccessful return trips. The two positive reviews both reference a specific technician ... Read more

Ready Rooter's review set is small and spans several years, making trend analysis difficult, but the pattern is concerning. Three of five reviews are 1-star and describe serious failures: repeated visits without resolving the problem, refusal to honor callbacks or stand behind work, and charging customers for unsuccessful return trips. The two positive reviews both reference a specific technician named Tim who is no longer with the company, suggesting the quality of service may have declined significantly after his departure. Pricing scores are dragged down by multiple reviewers explicitly stating they were charged repeatedly for unresolved issues, with one customer paying over $1,000 before calling a different plumber to finish the job. The only bright spots are responsiveness and friendliness noted in the older positive reviews, which are now outweighed by more recent negative experiences. Read less