Razor Rooter

Razor Rooter presents a deeply polarized review profile. On the positive side, many customers praise fast response times, reasonable pricing compared to competitors, and friendly individual technicians — with specific techs like Joe, Josh, Alex, Gavin, and Justin receiving strong personal commendations. However, a substantial and recurring pattern of serious complaints significantly drags down a... Read more

Razor Rooter presents a deeply polarized review profile. On the positive side, many customers praise fast response times, reasonable pricing compared to competitors, and friendly individual technicians — with specific techs like Joe, Josh, Alex, Gavin, and Justin receiving strong personal commendations. However, a substantial and recurring pattern of serious complaints significantly drags down all four dimensions: the office receptionist is repeatedly described as rude, dismissive, and prone to hanging up on customers; the owner himself is cited multiple times as unprofessional, short-tempered, and even verbally abusive; and numerous reviews describe incomplete work, property damage left unaddressed, and jobs that required multiple return visits without resolution. Project completion is particularly damaged by reviews describing technicians leaving without finishing work, failing to honor callbacks, and in some cases making problems worse. Pricing scores moderately well as many customers note costs are lower than competitors, but incidents of price changes after quoting and billing for disputed services temper that score. Read less