Pettry Plumbing Heating & Air

Pettry Plumbing, Heating and Air presents a deeply divided review profile. A meaningful cluster of positive reviews — many older than 5 years — praise punctuality, technical competence, and friendly service, with several customers describing thorough diagnostics and successful complex jobs. However, a significant number of negative reviews describe a pattern of serious professionalism failures... Read more

Pettry Plumbing, Heating and Air presents a deeply divided review profile. A meaningful cluster of positive reviews — many older than 5 years — praise punctuality, technical competence, and friendly service, with several customers describing thorough diagnostics and successful complex jobs. However, a significant number of negative reviews describe a pattern of serious professionalism failures: the owner yelling at customers, making threatening communications, entering homes without permission, recording customers without consent, and using racially charged language in public. Pricing complaints are also substantial, with multiple reviewers describing charges they considered excessive or deceptive, and one case of alleged overcharging followed by harassment over payment. Project completion is mixed — some jobs were handled thoroughly and followed through, while others involved abandoned work, shoddy repairs, and failure to return calls after parts failed. The overall score is significantly dragged down by the severity and specificity of the negative reviews, which cannot be dismissed as isolated incidents given their consistency across multiple independent reviewers. Read less