North Star Plumbing

North Star Plumbing has a strong base of loyal, satisfied customers who consistently praise the professionalism, punctuality, and technical skill of named technicians like Rick, Brandon, Aaron, and Ronnie. However, a significant and recurring cluster of negative reviews — spanning multiple years but continuing into 2024 and 2025 — documents serious project completion failures including no-show... Read more

North Star Plumbing has a strong base of loyal, satisfied customers who consistently praise the professionalism, punctuality, and technical skill of named technicians like Rick, Brandon, Aaron, and Ronnie. However, a significant and recurring cluster of negative reviews — spanning multiple years but continuing into 2024 and 2025 — documents serious project completion failures including no-shows, abandoned jobs, missed appointments, and unresponsive communication, primarily in the context of Lowe's/Handy/Angi subcontracting work. Pricing is generally viewed as fair and competitive by direct customers, but at least two reviewers flagged unexpected charges or overpricing on specific jobs. The dual nature of this contractor — performing well for direct/repeat clients while generating consistent complaints through third-party referral channels — significantly drags down the project completion and professionalism scores. Experience scores remain relatively strong, as most reviewers who received completed work reported skilled, knowledgeable technicians. Read less