Find Nearby Plumbers In Surprise, Arizona

Rocco and Copper State Plumbing receive consistently strong praise across all four scored dimensions. Professionalism is the most frequently cited strength, with nearly every reviewer noting punctuality, courteous communication, responsiveness, and respectful behavior such as wearing shoe covers and a mask. Pricing is explicitly called out as fair, reasonable, or better than competitors in 7 of 10 reviews, lending strong confidence to the pricing score. Project completion is well-supported, with reviewers describing jobs finished promptly and without issue across a variety of tasks including water heater installs, garbage disposals, hose bibs, and sewer blockages. Technical experience and problem-solving ability are referenced in multiple reviews, including one detailed account of Rocco diagnosing a sewer blockage and educating the homeowner on scope of responsibility.

• All 10 reviews are 5-star ratings with no negative or mixed feedback — this is a potential flag for review selectivity, though the reviews do contain specific details and varied scenarios which reduces the likelihood of fabrication.
• Most reviews are older than 12 months as of a 2024 evaluation date — the most recent review is from March 2023 and the majority are from 2020–2022. Recency weighting is reduced accordingly.
• No reviews mention any negative experiences, callbacks, or incomplete work. While this may reflect genuine quality, the absence of any critical feedback across 10 reviews warrants mild caution.

This WW Score carries HIGH overall confidence due to strong mention counts across all four dimensions and specific, detailed reviewer accounts; however, the score should be interpreted with mild caution given the all-5-star pattern and the fact that most reviews are more than one year old.

The Family Plumber demonstrates exceptional performance across all dimensions, earning a WW Score of 88.2. Professionalism is a standout strength with 287 mentions emphasizing punctuality, courtesy, communication, and cleanliness. Project completion is consistently reliable with 256 mentions of on-time work, thorough follow-through, and problem-solving. Experience is well-documented with 198 mentions of skilled technicians, quality workmanship, and knowledgeable service. Pricing receives a solid 79.0 score based on 98 mentions, with most customers finding value fair, though some note costs are higher than competitors. The company's longevity (many 20+ year customers) and family-owned reputation reinforce trust and reliability.

• Two duplicate reviews detected (CARLOS DID A GOOD JOB putting the valve and P trap - dated 2025-06-07 and 2025-06-05), suggesting possible review manipulation or data entry error.
• Multiple empty review texts (no content, only ratings) present in dataset - 11 instances of 5-star ratings with blank text. These cannot be scored on any dimension and reduce data quality.
• One negative review (1-star, 2023-04-19) explicitly states 'charges WAY TOO MUCH' and recommends going elsewhere, contrasting sharply with overwhelmingly positive reviews. This outlier is legitimate but represents minority experience.
• Three reviews (1-star ratings from 2015, 2021, 2013) cite specific service failures or refusals (condo insurance issue, vaccination policy, no-show), indicating occasional operational gaps despite overall excellence.
• Pricing dimension shows legitimate variance: some customers report 'extremely fair' pricing while others cite costs 50% higher than competitors. This suggests pricing may vary by job complexity or market conditions.
• Review recency: Majority of reviews (approximately 70%) are from 2020-2025, with strong recent performance. Older reviews (2006-2015) also consistently positive, indicating sustained quality over 15+ years.

This WW Score of 88.2 is highly reliable, based on 515 usable reviews with robust data across all four dimensions and exceptionally high mention counts (98-287 per dimension). The consistency of positive feedback over 15+ years, combined with detailed, specific praise from long-term customers, strongly supports the score. Minor concerns include a small number of legitimate service failures and pricing variability, but these do not materially undermine the overall assessment. The company's family-owned structure and owner involvement in problem resolution further validate reliability.

Robins Plumbing (and Thunderbird Plumbing, which appears to be the same company based on overlapping reviews) demonstrates strong performance across all dimensions. Professionalism is the standout strength with 42 mentions emphasizing punctuality, courtesy, communication, and positive attitude from named technicians (Autumn, Jon, Vincent, Justin, Damon, Matthew). Project completion is consistently praised with 38 mentions of jobs finished thoroughly and efficiently. Experience scores well with 28 mentions of technical knowledge and quality workmanship. Pricing receives moderate support with 15 mentions of fair, transparent, and competitive rates. One notable 3-star review from June 2025 raised concerns about unnecessary upselling ($1500 valve replacement when a $60 cartridge fix worked), though the company's response and family-owned status earned partial redemption. The company's long operational history (reviews dating back to 2006) and consistent 5-star ratings across recent months (Feb-June 2025) support reliability.

• One critical negative review (3-star, June 2, 2025) alleged unnecessary upselling and pressure tactics by technician Matthew, though customer acknowledged company's response was appreciated. This suggests potential inconsistency in sales practices or technician training.
• One 1-star review (June 2, 2025) with minimal detail ('Steer clear unless you have money to burn on unnecessary work') aligns thematically with the 3-star complaint but provides no specifics for verification.
• Multiple reviews contain generic praise with minimal detail (e.g., 'Great service', 'Jon is amazing worker'), which slightly reduces confidence in depth of feedback, though this is offset by numerous detailed positive reviews.
• Review dated 2006-10-17 and 2006-08-24 are significantly older (18+ years); most recent reviews (Feb-June 2025) show consistent quality, suggesting current operations are reliable.
• One blank review (March 11, 2025, 5-star) provides no usable data and was excluded from analysis.

This WW Score of 88.2 is highly reliable, based on 67 usable reviews with strong mention counts across all dimensions and predominantly recent data (past 12 months). However, the two negative reviews alleging unnecessary upselling warrant caution; customers should request detailed diagnostics and second opinions on major repairs exceeding $500. The company's responsiveness to criticism and long track record support overall trustworthiness, but individual technician consistency may vary.

Shelton Home Repairs demonstrates strong overall performance across all four dimensions, with particularly high marks for professionalism and technical experience. The business excels at responsiveness, punctuality, and quality workmanship, as evidenced by 24 mentions of professional conduct and 18 mentions of skilled technical work. Pricing is consistently described as fair and reasonable across 13 reviews. However, two critical 1-star reviews document no-show appointments and failure to follow up, which significantly impact the project completion score despite 22 positive mentions of completed work. The majority of reviews are recent (2022-2024), providing strong current data.

• CRITICAL: Two 1-star reviews (2024-04-07 and 2021-05-20) document no-show appointments and lack of follow-up communication. The 2024 review is recent and indicates a recurring pattern, as the 2021 review mentions the same issue happened twice with a referred friend. This is a serious reliability concern that contradicts the overwhelmingly positive reviews.
• PATTERN ALERT: 27 of 31 reviews are 5-star ratings with predominantly positive language. While many reviews contain specific details (electrical work, ceiling fans, flooring, etc.), the concentration of perfect ratings is unusual. However, reviews do vary in specificity and mention different service types, reducing suspicion of fake reviews.
• RECENCY NOTE: Most reviews (20 of 31) are from 2022-2024, providing strong current data. However, the two negative reviews include one from April 2024, suggesting recent operational issues despite historical excellence.

This WW Score of 88.2 should be treated with CAUTION despite HIGH overall confidence. While the business demonstrates exceptional professionalism, pricing, and technical skill across 24+ mentions, the two documented no-show incidents—including one recent (April 2024)—represent a critical failure in project completion and reliability that directly contradicts the positive trend. Potential customers should be aware of scheduling/follow-up risks before committing.

Faucet Doctor demonstrates strong performance across all four dimensions with consistently high marks from customers spanning multiple years. Professionalism is a standout strength, with 13 reviews explicitly praising punctuality, courtesy, friendliness, and responsiveness from named technicians (Greg, Jason, Eden, Tim, Sean, and others). Project completion is solid with 12 mentions of timely work, follow-through on callbacks, and thorough cleanup. Pricing receives strong validation across 8 reviews citing fair costs, transparency, and competitive advantage over competitors. Experience is well-documented through 10 mentions of skilled workmanship, technical knowledge, and problem-solving. However, one 1-star review from 2017 describing a broken commitment and lack of communication significantly impacts the overall score, preventing it from reaching the 92+ range that the other 14 five-star reviews would suggest.

• One critical negative review (2017) alleges that Greg Singletary abandoned a scheduled job without notification, contradicting the otherwise universal praise for professionalism and follow-through. This single incident substantially lowers confidence in project completion reliability.
• 14 of 15 reviews are 5-star ratings with highly positive language. While individual reviews contain specific details (named technicians, specific services, concrete outcomes), the overwhelming uniformity warrants noting that this could reflect selection bias in review platforms rather than universal perfection.
• Most reviews are older than 12 months (11 of 15 are from 2022 or earlier). Only 4 reviews are from 2023-2024, limiting recency validation of current service quality.

This WW Score of 88.2 is reliable and should be trusted as a fair assessment. It is based on 15 reviews with strong mention counts across all dimensions (8-13 mentions each), yielding HIGH confidence across the board. The score appropriately reflects the company's genuine strengths in professionalism and execution while being tempered by one serious documented failure in project commitment, preventing an artificially inflated rating.

Emil demonstrates consistently strong performance across all dimensions based on 8 usable reviews spanning 2015–2021. Professionalism is his strongest area, with explicit mentions of punctuality, courtesy, responsiveness, and professional demeanor across 8 reviews. Pricing is fair and transparent, mentioned favorably in 5 reviews with no complaints about hidden charges. Project completion is solid, with multiple long-term customers (15+ years) reporting thorough, complete work and reliable follow-through. Technical expertise is evident across HVAC, plumbing, electrical, and related systems, with customers praising his diagnostic accuracy and knowledge. One negative review from 2019 regarding a referred electrical contractor (cousin Symi) and Emil's limited response is noted but does not reflect Emil's direct service quality.

• One 1-star review (2019-05-07) involves a referral to a third party (cousin Symi) and Emil's minimal response to the complaint. This reflects on business judgment and customer service recovery, not direct technical performance.
• Most reviews are older than 12 months (7 of 8 positive reviews are from 2015–2021). Only 1 review is from 2020 or later. Recency is limited, though long-term customer retention is evident.
• All positive reviews are 5-star with no critical details or balanced feedback. While language varies and specifics are provided (equipment types, timeframes, multiple properties), the uniformly glowing tone warrants noting that dissatisfied customers may be underrepresented.

This WW Score of 88.2 is reliable and should be trusted. It is based on 8 reviews with HIGH confidence across all four dimensions, supported by specific examples, long-term customer relationships, and consistent messaging. However, the age of most reviews (pre-2021) and the absence of recent feedback suggest monitoring for current performance trends.