Overview of Company Customer Sentiment Analysis in May
The reviews for this contractor paint a deeply concerning picture across nearly every dimension. Professionalism is severely damaged by multiple accounts of rude behavior, a manager hanging up on a customer, a technician making a dismissive comment about a customer's finances, and an unethical instruction to return a broken part to a store. Pricing is a major red point, with multiple reviewers des... Read more
The reviews for this contractor paint a deeply concerning picture across nearly every dimension. Professionalism is severely damaged by multiple accounts of rude behavior, a manager hanging up on a customer, a technician making a dismissive comment about a customer's finances, and an unethical instruction to return a broken part to a store. Pricing is a major red point, with multiple reviewers describing inflated quotes, hidden fees, non-refundable deposits misrepresented as refundable, and charges for work that was not completed or was actively harmful. Project completion is the most critical failure area, with at least two reviews describing jobs left incomplete or made worse, and one describing significant water damage resulting from a half-done job. The few positive reviews mention professionalism and competence favorably, but they are outnumbered and outweighed by the volume and severity of the negative accounts, and the positive reviews are older (2018) while the negative reviews are more recent. Read less