Rooter & Plumbing Service

The overwhelming majority of reviews are positive, praising responsiveness, punctuality, friendliness, and fair pricing — particularly for Ron and Stephen of the core service plumbing operation, and more recently for Mason at the Roto-Rooter branch. However, several serious negative reviews meaningfully drag down all dimensions: one customer reported an $8,000 pipe-coating job that failed and wa... Read more

The overwhelming majority of reviews are positive, praising responsiveness, punctuality, friendliness, and fair pricing — particularly for Ron and Stephen of the core service plumbing operation, and more recently for Mason at the Roto-Rooter branch. However, several serious negative reviews meaningfully drag down all dimensions: one customer reported an $8,000 pipe-coating job that failed and was never remedied despite repeated callbacks; another described a $6,000 water restoration charge that insurance did not cover plus repeated incorrect repairs; a third detailed a technician who arrived without basic tools and another who shouted at a security guard. A particularly damaging review describes Ron filing a small claims lawsuit against a customer who left a 3-star review, which raises significant integrity concerns. Project completion scores are penalized because multiple reviews explicitly describe abandoned work, unresolved callbacks, and jobs left incomplete. Pricing scores reflect a mixed picture: many customers praised fair and transparent quotes, but several reviews cite bait-and-switch pricing, unexpectedly high charges, and quotes that did not match final bills. Read less