Robins Plumbing

Robins Plumbing demonstrates strong professionalism and technical experience across the majority of reviews, with numerous technicians — particularly Autumn, Matthew, Jon, Damon, and Justin — receiving consistent praise for communication, punctuality, and knowledge. Project completion is generally solid, with most jobs finished same-day or within the promised timeframe, though a notable minori... Read more

Robins Plumbing demonstrates strong professionalism and technical experience across the majority of reviews, with numerous technicians — particularly Autumn, Matthew, Jon, Damon, and Justin — receiving consistent praise for communication, punctuality, and knowledge. Project completion is generally solid, with most jobs finished same-day or within the promised timeframe, though a notable minority of negative reviews cite incomplete work, unresolved callbacks, and a case where a pedestal sink installation was left loose nearly a year later. The pricing dimension is the most damaging factor in this score: multiple detailed negative reviews describe hidden or unexpected diagnostic fees (often $85–$170 charged on top of service fees), quotes that nearly doubled from what was stated over the phone, and at least one egregious billing incident involving elderly customers charged over $3,400 for basic toilet and faucet work. These pricing complaints are specific, credible, and recurring across multiple years, significantly dragging down the pricing score. Overall, the company delivers quality work in most cases but has a documented and persistent pattern of pricing transparency issues that consumers should be aware of. Read less