Quail Plumbing

Quail Plumbing has a strong base of loyal, long-term customers who consistently praise individual technicians by name (Bob, Wes, Brandon, Heath, Lamar, Manny) for being knowledgeable, courteous, and efficient. Pricing is generally viewed as fair to reasonable, with several reviewers noting transparency and no commission-driven upselling, though a handful of reviews cite pricing as higher than comp... Read more

Quail Plumbing has a strong base of loyal, long-term customers who consistently praise individual technicians by name (Bob, Wes, Brandon, Heath, Lamar, Manny) for being knowledgeable, courteous, and efficient. Pricing is generally viewed as fair to reasonable, with several reviewers noting transparency and no commission-driven upselling, though a handful of reviews cite pricing as higher than competitors. Project completion is the weakest dimension: multiple detailed negative reviews describe abandoned jobs, rescheduling failures, incomplete work (roots not fully cleared, DIP switches not set, gas line job walked off), and a multi-day water heater installation that stretched over weeks with repeated errors. Professionalism scores are dragged down significantly by recurring complaints about office staff rudeness (particularly a manager named Maggie), technicians arriving unprepared or with wrong job information, and a pattern of not honoring appointment windows without courtesy calls. The score reflects a company with genuinely skilled individual technicians but inconsistent operational execution and customer service at the office level. Read less