Goettl Air Conditioning and Plumbing - Phoenix

Goettl exhibits a deeply polarized customer experience. While individual technicians frequently demonstrate strong professionalism, friendliness, and technical competence (72.5/100), the company is severely hampered by systemic operational failures in project completion (55.0/100) and egregious pricing practices (38.0/100). Appointment cancellations, no-shows, extended delays, and failure to follo... Read more

Goettl exhibits a deeply polarized customer experience. While individual technicians frequently demonstrate strong professionalism, friendliness, and technical competence (72.5/100), the company is severely hampered by systemic operational failures in project completion (55.0/100) and egregious pricing practices (38.0/100). Appointment cancellations, no-shows, extended delays, and failure to follow through on promised callbacks are pervasive complaints spanning multiple years. Pricing is consistently cited as excessive, with markups of 400-800% on parts and quotes 2-4x higher than competitors for identical work. The company's administrative and scheduling infrastructure appears fundamentally broken, undermining otherwise capable field technicians. Read less