Arizona Maintenance Service

Arizona Maintenance Service has a strong base of satisfied customers who frequently praise individual technicians by name — particularly Patrick, Jesse, John, Glen, Nathan, and Eric — for professionalism, punctuality, and quality workmanship. However, a meaningful cluster of negative reviews (roughly 12–13 out of 68) documents serious recurring issues including no-shows for estimates and sch... Read more

Arizona Maintenance Service has a strong base of satisfied customers who frequently praise individual technicians by name — particularly Patrick, Jesse, John, Glen, Nathan, and Eric — for professionalism, punctuality, and quality workmanship. However, a meaningful cluster of negative reviews (roughly 12–13 out of 68) documents serious recurring issues including no-shows for estimates and scheduled appointments, poor communication from the office, incomplete or abandoned work, and at least one incident of aggressive employee behavior in a customer's home. Pricing received mixed signals: several reviewers praised fair or reasonable rates, while others complained of a lack of transparency (markup on materials not disclosed, refusal to quote by phone, and one quote perceived as price-gouging). Project completion is the most concerning dimension, with multiple reviews describing jobs left unfinished, wrong materials ordered, and rescheduling failures — pulling the score down significantly despite many positive completions. The overall picture is a company with genuine talent on staff but inconsistent quality control, communication gaps, and accountability issues that prevent a higher score. Read less