AC & Plumbing Doctors

AC & Plumbing Doctors receives strong praise for individual technician professionalism, punctuality, and courteous behavior across a large volume of reviews, which drives a respectable professionalism score. However, this is meaningfully offset by a recurring pattern of serious complaints about rude, dismissive, or incompetent staff — including a specific rep (Mark), a high-pressure salesperson ... Read more

AC & Plumbing Doctors receives strong praise for individual technician professionalism, punctuality, and courteous behavior across a large volume of reviews, which drives a respectable professionalism score. However, this is meaningfully offset by a recurring pattern of serious complaints about rude, dismissive, or incompetent staff — including a specific rep (Mark), a high-pressure salesperson (Jason), and multiple technicians who left work incomplete or made problems worse. Pricing is the weakest dimension, with multiple credible, specific complaints about extreme markups on parts like capacitors (quoted at $360–$700 for a $20 part and 15-minute job), a bait-and-switch quote of $11,100 later dropped to $6,900, and undisclosed service fees — though some reviewers praised competitive pricing, creating a polarized picture. Project completion is mixed: many reviews describe jobs finished on time and thoroughly, but several describe abandoned work, unresolved repeat visits, improperly installed units breaking down, and a technician who disconnected ductwork and left it unrepaired. Experience scores moderately well given the volume of praise for knowledgeable techs, but is dragged down by documented cases of misdiagnosis, rookie errors causing new problems, and at least one tech described as not knowledgeable enough. Read less