Overview of Company Customer Sentiment Analysis in May
This contractor has a deeply polarized review history, with 4 out of 7 reviews being 1-star and describing serious failures. Professionalism is heavily damaged by accounts of threatening behavior from the owner, unresponsiveness, and dismissive on-site conduct, though a minority of reviewers praised courtesy and helpfulness. Project completion is a major liability: multiple reviews describe abando... Read more
This contractor has a deeply polarized review history, with 4 out of 7 reviews being 1-star and describing serious failures. Professionalism is heavily damaged by accounts of threatening behavior from the owner, unresponsiveness, and dismissive on-site conduct, though a minority of reviewers praised courtesy and helpfulness. Project completion is a major liability: multiple reviews describe abandoned work, jobs billed as complete that were never started, and unresolved leaks left for extended periods. Experience scores are dragged down by a documented misdiagnosis causing thousands in damages and a technician arriving unprepared without basic tools, though two positive reviews do describe competent and efficient work. Pricing received modest positive marks from reviewers who felt they received fair value through their warranty arrangements, but this is insufficient to offset the serious concerns in other dimensions. Read less