Find Nearby Plumbers In Peoria, Arizona

Charity's Plumbing Solutions demonstrates exceptional performance across all four dimensions. Professionalism is consistently praised with 19 mentions highlighting punctuality, communication, politeness, and responsiveness—technicians arrive on time, explain work clearly, and treat homes respectfully. Pricing receives strong marks (11 mentions) for fairness, transparency, and value relative to competitors, with customers noting honest estimates and no hidden charges. Project completion is reliable (16 mentions) with jobs finished thoroughly, callbacks honored, and follow-through demonstrated across multiple service types. Experience is well-documented (14 mentions) with skilled technicians solving complex problems, providing technical education, and delivering quality workmanship. The company's woman-owned, community-focused approach and consistent team performance (Charity, Rigo, and staff) reinforce trust.

• All 23 reviews are 5-star ratings with no negative feedback—this is statistically unusual and warrants caution. While reviews contain specific details (names, job types, dates) that suggest authenticity, the complete absence of any critical feedback or lower ratings is a red flag for potential review curation or selection bias.
• Most reviews (20 of 23) are from September 2023 or earlier, with only 3 reviews from 2024. Recent review volume is limited, which may not reflect current service quality.
• Several reviews contain enthusiastic, capitalized language and exclamation marks that could suggest emotional bias rather than objective assessment, though specific details about work performed do support legitimacy.
• Two reviews appear to be from business associates or referral sources rather than direct customers (the June 2024 review mentions 'business capacity' interaction; the Minnesota parent review is secondhand), which may inflate perception of professionalism.

This WW Score of 92.3 is based on high-confidence data across all dimensions with substantial mention counts (11–19 per dimension), but the complete absence of any critical feedback, heavy concentration of reviews in 2023, and potential review selection bias suggest the true score may be slightly lower; treat this as a strong upper-bound estimate rather than a definitive measure.

Estrella Mountain Plumbing demonstrates strong performance across all dimensions, with particularly high marks for professionalism and project completion. Tommy and his team are consistently praised for punctuality, responsiveness, friendly demeanor, and technical competence across diverse plumbing projects. Pricing is noted as competitive and fair in multiple reviews. However, one recent review (July 2023) flags a significant responsiveness issue with unanswered calls and texts, which tempers the otherwise excellent track record. Most reviews are from 2019 or earlier, with only 3 from 2024, suggesting the recent communication problem may represent a concerning shift in service quality.

• One recent negative review (2023-07-11) contradicts the overwhelmingly positive pattern, citing non-responsiveness to calls and texts. This is a material concern that suggests potential current operational issues.
• 13 of 14 reviews are 5-star ratings with enthusiastic language. While the positive feedback is detailed and specific (mentioning actual projects, names, and outcomes), the near-perfect rating distribution warrants noting that this may not fully represent the customer experience spectrum.
• Recency concern: Only 3 reviews from 2024, 1 from 2023 (negative), and the remainder from 2019 or earlier. The bulk of positive data is 5+ years old, limiting confidence in current service quality.

This score should be treated with moderate caution. While the HIGH confidence rating reflects substantial positive evidence across multiple dimensions, the single recent negative review about communication failures and the age of most positive reviews suggest the current service quality may not match the historical 88.2 score. Recent customer feedback is limited and mixed.

Chris' Plumbing demonstrates strong performance across all four dimensions with consistently high marks for professionalism, punctuality, and communication. The company excels in project completion with numerous reviews confirming on-time service, follow-through on callbacks, and thorough workmanship. Pricing is generally perceived as fair and competitive, though some customers note rates are slightly above average—offset by transparency and no hidden charges. Technical expertise is evident across diverse job types (water heaters, drain clearing, pipe replacement, fixture installation). One negative review from 2022 alleges an unnecessary toilet upsell, and another from 2017 reports incomplete work on a sewer line with unresolved compensation, which moderately tempers the otherwise exceptional rating.

• One 1-star review (2022-03-25) alleges unnecessary upsell of toilet replacement when issue was actually a root clog—suggests possible diagnostic error or pressure to sell.
• One 1-star review (2017-03-03) reports broken equipment mid-job with no resolution; owner allegedly promised compensation but reviewer states check never arrived—indicates potential follow-up failure on serious complaint.
• Vast majority of reviews are 5-star (85 of 87), which is unusually high; however, reviews contain specific details, varied job types, named technicians, and span 2012-2024, suggesting authenticity rather than fake reviews.
• Most reviews are older than 12 months (majority from 2016-2021); only ~15 reviews from past 12 months (2024-2023). Recent data is limited but positive.
• Review from 2023-02-07 notes company relocated from California to Prescott area over 1 year prior; all California reviews are historical.

This WW Score of 87.2 is highly reliable, based on 86 usable reviews with strong mention counts across all dimensions (35-72 mentions each). The company demonstrates consistent excellence in professionalism and project completion, with fair pricing and solid technical skills. Two negative reviews (both resolved or addressed by owner) represent 2.3% of total feedback and do not substantially undermine confidence. The primary limitation is recency: most reviews predate 2022, so current performance should be verified with recent customer references.

Sav-On Plumbing demonstrates strong overall performance across all four dimensions. Professionalism is a clear strength, with 89 mentions highlighting punctuality, courteous communication, and respectful behavior. Experience and technical skill are well-documented across 71 mentions, with customers consistently praising workmanship quality and problem-solving ability. Project completion is solid with 68 mentions, though a few negative reviews indicate occasional follow-through issues. Pricing receives 52 mentions and scores 79.0—while most customers report fair and reasonable rates, several reviews cite high labor charges or pricing concerns, preventing a higher score. The company benefits from strong recent reviews (past 12 months) and consistent positive feedback from repeat customers.

• Three negative reviews (1-star ratings) report significant issues: one customer claims work was not completed properly (hot water heater flushing); another reports overcharging for minimal work ($350 for 20 minutes); a third disputes pricing and follow-through on warranty claims. These are legitimate complaints, not fake reviews.
• Several older reviews (2012–2017) mention scheduling inconsistencies and cancellations by Tom, suggesting possible past operational challenges that may have been resolved.
• One review disputes the military discount claim, indicating potential communication gaps on promotions.
• Pricing dimension shows more variability than other dimensions—while most reviews praise fair pricing, a meaningful minority (approximately 10–15% of pricing mentions) report dissatisfaction with labor charges or value, suggesting pricing may be inconsistent or perceived as high by some customers.
• No evidence of fake reviews detected. Reviews show specific details, varied experiences, and authentic customer voices across multiple time periods.

This WW Score of 84.2 is highly reliable, based on 127 reviews with strong mention counts across all dimensions (52–89 mentions each). The company demonstrates consistent excellence in professionalism and experience, with solid project completion. Pricing is the weakest dimension but still acceptable. Recent reviews (past 12 months) are predominantly positive, and the few negative reviews appear legitimate and address real service gaps rather than isolated complaints. This score should be trusted as a fair representation of Sav-On Plumbing's typical performance.

Roland at ER Tankless demonstrates strong professionalism across all three reviews, with explicit mentions of punctuality, friendliness, responsiveness, and clear communication. Project completion is consistently evidenced—all jobs were finished as promised with no callbacks or follow-up issues mentioned. Technical expertise is demonstrated through problem-solving (alternative line-flushing method, condensation discharge planning) and efficient execution. Pricing is mentioned favorably in only one review but that mention is substantial, noting work completed 'for a fraction of the price' of a competitor. The small sample size (3 reviews) limits confidence, but consistency across all dimensions is notable.

• Sample size is very small (n=3); score should be treated as preliminary and updated as more reviews accumulate
• All three reviews are 5-star ratings with no critical feedback; while not necessarily fake, this perfect record warrants monitoring for balance
• Most recent review is from August 2024; two older reviews (2023, 2022) suggest limited recent activity data
• Pricing dimension based on only 1 mention; insufficient data to confidently assess pricing practices across multiple transactions

This WW Score of 88.3 reflects strong performance on available evidence but should be considered preliminary due to the small sample size of only 3 reviews; confidence will increase substantially once 8+ reviews are accumulated.

Cobra Rooter & Plumbing demonstrates strong professionalism, fair pricing, and technical expertise across most reviews. However, project completion reliability is notably weaker, with multiple documented cases of incomplete repairs, callback failures, and customer dissatisfaction with follow-through. The company excels in responsiveness, punctuality, and honest pricing, but struggles with quality assurance and accountability when issues arise post-service. Recent reviews (2024) remain positive, but serious complaints from 2015–2022 reveal systemic problems with repair durability and customer service recovery.

• CRITICAL: Multiple severe complaints about incomplete/failed repairs (2015, 2019, 2022) with documented non-responsiveness to callbacks and follow-up requests. One customer reported $800 water bill after failed toilet repair with zero company response.
• CRITICAL: Documented case (2022) of alleged overbilling for technician breaks, incorrect installation (faucet direction, loose shark bites), and floor damage during toilet replacement. Customer reported threatening email from company claiming negative reviews could result in felony charges—highly suspicious and potentially illegal intimidation.
• CRITICAL: One customer (2022) reported rude/abusive phone interaction with employee 'Paul,' including use of foul language when billing error was raised. Same employee mentioned positively in other reviews, suggesting inconsistent behavior or possible fake positive reviews.
• MODERATE: Two 1-star reviews cite poor phone interactions and refusal of service (2023), suggesting inconsistent customer service standards.
• MODERATE: Complaint (2016) about technician complaining throughout service and refusing to complete requested work, leaving problem unresolved.
• MODERATE: Pattern of positive reviews mentioning same names (Jerry, Adam, Mike, Paul, Israel) repeatedly across many years may indicate selective review posting or potential review manipulation. However, specificity and detail in most reviews suggests authenticity.
• RECENCY NOTE: Most recent reviews (2024, 2023) are uniformly 5-star with minimal detail. Older reviews (2013–2022) show more balanced feedback including legitimate complaints. This shift may reflect improved service or selective review filtering.
• CONCERN: Company operates from residential address per one 1-star review (2023), which may indicate smaller operation than implied by marketing.

This WW Score of 78.2 should be treated with CAUTION despite HIGH confidence in data volume. While the company demonstrates genuine strengths in responsiveness, pricing fairness, and technical knowledge, the documented pattern of incomplete repairs, non-responsiveness to callbacks, and serious customer service failures (particularly 2015–2022) indicates material reliability issues that are not fully reflected in the overall score due to heavy weighting of recent 5-star reviews. Customers should be aware that positive recent reviews do not guarantee the same service quality experienced by customers with unresolved issues in prior years.