Rainforest Plumbing & Air - Phoenix

Rainforest Plumbing and Air presents a deeply mixed picture across a large review set spanning over a decade. Professionalism scores moderately — the majority of recent reviews praise individual technicians by name for punctuality, courtesy, and communication, but a meaningful minority of reviews (spread across multiple years) document late arrivals, no-shows, poor communication, and outright ru... Read more

Rainforest Plumbing and Air presents a deeply mixed picture across a large review set spanning over a decade. Professionalism scores moderately — the majority of recent reviews praise individual technicians by name for punctuality, courtesy, and communication, but a meaningful minority of reviews (spread across multiple years) document late arrivals, no-shows, poor communication, and outright rude behavior from staff and management. Pricing is the weakest dimension: multiple independent reviewers across different years explicitly describe charges as exorbitant, double or triple competitor quotes, and non-transparent billing practices, with several reviewers warning others — particularly women and elderly customers — about potential price gouging. Project completion is also significantly dragged down by serious negative accounts including a water heater installed incorrectly and left broken for over a week, a pipe repaired three times without resolving the root cause, a condo flooded with dehumidifiers delayed five days, and a job abandoned without resolution — these are not minor complaints. Experience scores moderately positive overall, with many reviewers praising individual technicians as knowledgeable and skilled, but offset by multiple accounts of incompetent diagnosis, wrong equipment brought to jobs, and technicians admitting they were unqualified for the assigned work. Read less