Phend Plumbing & Rooter

Phend Plumbing earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, courtesy, clear communication, and clean workmanship are mentioned repeatedly across decades of reviews. Project completion scores well overall, with the vast majority of reviewers confirming jobs were finished correctly and promptly, though two notable ... Read more

Phend Plumbing earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, courtesy, clear communication, and clean workmanship are mentioned repeatedly across decades of reviews. Project completion scores well overall, with the vast majority of reviewers confirming jobs were finished correctly and promptly, though two notable negative reviews describe a recurring leak caused by improper repair (putty used instead of part replacement) and a PRV that failed within 3 months with only a 30-day warranty, which meaningfully tempers the score. Experience is rated highly, with numerous reviewers citing technicians' diagnostic accuracy, technical knowledge, and problem-solving ability, offset slightly by the misdiagnosis incident and one report of a rude technician unwilling to engage with the customer's problem. Pricing is the weakest dimension: while many reviewers describe fair or competitive pricing, several explicitly cite overcharging — including a $600 bill for minor toilet and drain work, a $4,500 tankless water heater quote far above market, and a $600 charge for under-an-hour faucet work — pulling this score down considerably. The overall WW Score of 83.1 reflects a contractor with genuinely strong service delivery but inconsistent and sometimes significantly inflated pricing. Read less