911 Heating Cooling & Plumbing

The contractor earns strong marks across all four dimensions, with professionalism and project completion being the most frequently cited positives — reviewers consistently praised punctuality, communication, and follow-through on jobs ranging from simple clogs to complex slab leak repiping and multi-day projects. Pricing is generally viewed as fair and competitive, with multiple reviewers expli... Read more

The contractor earns strong marks across all four dimensions, with professionalism and project completion being the most frequently cited positives — reviewers consistently praised punctuality, communication, and follow-through on jobs ranging from simple clogs to complex slab leak repiping and multi-day projects. Pricing is generally viewed as fair and competitive, with multiple reviewers explicitly comparing quotes favorably against competitors, though one reviewer flagged a roughly 5x parts markup on a capacitor and another cited an overpriced maintenance plan pitch, preventing a higher score. Experience scores well overall, supported by praise for diagnostic skill, technical knowledge, and problem-solving on difficult jobs, but is tempered by two negative reviews alleging incompetence on sewer inspections and one instance where the technician could not resolve an unusual manufacturer-related problem. Three negative reviews citing dishonest inspection findings, poor communication, and rude behavior on-site are credible and specific enough to meaningfully reduce scores in professionalism and experience, and they are weighted accordingly. Read less