Pruitt’s Plumbing

Pruitt's Plumbing receives a very low WW Score driven by a dominant pattern of serious failures across all four dimensions. Professionalism is severely undermined by dozens of accounts of rude technicians, missed appointments, no-shows, poor communication, and staff who were dismissive or hostile to customers — though a meaningful minority of reviewers praised specific technicians like James, Br... Read more

Pruitt's Plumbing receives a very low WW Score driven by a dominant pattern of serious failures across all four dimensions. Professionalism is severely undermined by dozens of accounts of rude technicians, missed appointments, no-shows, poor communication, and staff who were dismissive or hostile to customers — though a meaningful minority of reviewers praised specific technicians like James, Brent, Kyle, and Eric as courteous and professional. Pricing is the weakest dimension, with numerous credible and detailed accounts of price inflation, bait-and-switch billing, charging for unnecessary parts, doubling quotes the day before service, and misrepresenting what home warranty contracts cover. Project completion is critically poor, with repeated accounts of jobs left unfinished, leaks not resolved after multiple visits, parts not ordered, technicians leaving without completing work, and customers going weeks without hot water. Experience scores slightly higher due to a subset of clearly skilled technicians praised in positive reviews, but is dragged down by multiple accounts of incorrect diagnoses, broken parts during repairs, wrong parts ordered, and work that created new problems. Read less