Chas Roberts AC Plumbing and Caring

Chas Roberts demonstrates significant and persistent quality issues across all dimensions. While individual technicians (Jason Wood, Darion D., Isaiah, Evan) receive consistent praise for professionalism and skill, systemic company problems severely undermine overall performance. Project completion is heavily compromised by repeated failures to diagnose issues correctly, incomplete repairs requiri... Read more

Chas Roberts demonstrates significant and persistent quality issues across all dimensions. While individual technicians (Jason Wood, Darion D., Isaiah, Evan) receive consistent praise for professionalism and skill, systemic company problems severely undermine overall performance. Project completion is heavily compromised by repeated failures to diagnose issues correctly, incomplete repairs requiring multiple callbacks, and poor warranty support. Pricing concerns are substantial, with customers reporting overcharges, diagnostic fees for warranty work, and misleading sales practices. The company shows a troubling pattern of blaming customers, builders, or manufacturers rather than standing behind workmanship, particularly on new-build installations. Read less