Navarro Plumbing Services

Navarro Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most heavily penalized dimension: multiple reviews explicitly describe poor follow-through, unanswered calls and texts, failure to return after leaving jobs incomplete, and one reviewer accused Louie of misrepresenting a warranty claim — serious conduct concerns that drag the score down significan... Read more

Navarro Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most heavily penalized dimension: multiple reviews explicitly describe poor follow-through, unanswered calls and texts, failure to return after leaving jobs incomplete, and one reviewer accused Louie of misrepresenting a warranty claim — serious conduct concerns that drag the score down significantly despite several positive reviews praising his friendliness and communication. Project completion is similarly troubled, with at least two reviews describing abandoned or incomplete work — including a hole left in a ceiling for weeks with no callback — and another describing a water softener left on bypass after installation, never turned on. Pricing received moderate positive marks from several reviewers noting fair and transparent quotes, but is tempered by one $1,500 dispute involving alleged misrepresentation to a home warranty company. Experience scores moderately: Navarro correctly diagnosed problems that other plumbers missed in at least one case and completed full repipes and installations successfully, but the bypass error and incorrect warranty reporting reflect lapses in technical diligence. Overall, the contractor shows genuine capability in some jobs but a documented pattern of poor follow-up, incomplete work, and at least one serious ethical concern. Read less