Cool Blew

Cool Blew has a large and long-standing customer base with many genuinely positive experiences, particularly around individual technicians such as Dan, Edward, Ralf, and Ian, who are repeatedly praised for punctuality, communication, and technical skill. However, a significant and consistent thread of negative reviews — spanning multiple years and continuing into 2024–2025 — documents seriou... Read more

Cool Blew has a large and long-standing customer base with many genuinely positive experiences, particularly around individual technicians such as Dan, Edward, Ralf, and Ian, who are repeatedly praised for punctuality, communication, and technical skill. However, a significant and consistent thread of negative reviews — spanning multiple years and continuing into 2024–2025 — documents serious concerns across all four dimensions: rude and unresponsive office staff, overcharging and hidden fees, misdiagnosis, incomplete repairs, and in several cases work that made problems worse. Pricing is the weakest dimension, with multiple credible accounts of charges far exceeding market rates (e.g., $960 overcharge on a water heater, $1,773 for a $300 motor, $1,100 labor for a one-hour job). Project completion is also significantly dragged down by reviews describing abandoned work, multi-week delays in extreme heat, and repairs that failed within days. The overall score reflects a company with genuine technical talent at the field level but persistent systemic failures in office operations, pricing transparency, and quality control. Read less