Find Nearby Plumbers In Flagstaff, Arizona

Assurance Plumbing receives consistently strong praise across professionalism, workmanship, and responsiveness, with multiple reviewers specifically calling out punctuality, clean work, and knowledgeable technicians. Pricing is mentioned favorably in several reviews, with words like 'reasonable,' 'fair,' and 'right on the money' appearing across different time periods. Project completion is generally well-regarded, with jobs described as finished correctly and on time, including an impressive same-day emergency repair. However, two negative reviews — one citing a week-long unreturned call and another describing difficulty obtaining a quote after an in-person estimate — meaningfully drag down the professionalism and project completion scores, as responsiveness and follow-through failures are serious service gaps. These complaints prevent the score from reaching the high 80s or 90s despite the otherwise positive pattern.

• Two reviews (2013-09-28 and 2021-05-27) explicitly cite failure to return calls or follow up after an estimate — these are credible, specific complaints that negatively impact professionalism and project completion scores.
• Several positive reviews are brief and generic (e.g., 'Great service! Very friendly. Professional. Great knowledge and experience.') with no specific details, which slightly reduces confidence in those individual data points.
• Review date range spans from 2010 to 2023 — over 13 years. Reviews older than 12 months (especially pre-2022) were given reduced weight. Only 5 reviews fall within the past 12 months of the most recent review (2023-08-29), which limits recency confidence.
• One review references a job date of 'New Years Eve' January 31, 2021, which is inconsistent — this appears to be a date error in the review itself but does not affect scoring.
• No clear fake review patterns detected; reviews vary in length, detail, and sentiment, including negative reviews, which supports authenticity.

This WW Score is based on 13 reviews spanning 13 years with moderate recency, and while all four dimensions have sufficient mentions for HIGH confidence labeling, the long time span and two specific negative responsiveness complaints mean the score should be treated as a reasonable but not definitive indicator of current service quality.

Lawhorn Plumbing demonstrates strong performance across all measured dimensions. All three reviews explicitly praise professionalism, with consistent mentions of punctuality, communication, courtesy, and responsiveness from both Skip (technician) and Kassandra (office staff). Project completion is solid—all jobs were finished without issue and on schedule. Pricing feedback is positive but limited to two mentions; customers describe pricing as 'competitive' and 'fair,' with transparent communication about costs. Technical skill is evident across faucet installation and diagnostic work (water pressure assessment), with customers appreciating Skip's thorough explanations and customer-focused approach. The WW Score of 88.2 reflects reliable, consistent service quality, though the small sample size (3 reviews) limits confidence to MODERATE.

• Small sample size (n=3) limits statistical reliability. Score should be recalculated as more reviews accumulate.
• Two of three reviews are older than 12 months (June 2023, March 2023). Only one review is recent (October 2024). Recency weighting suggests current performance may differ.
• No negative feedback or complaints in any review. While this is positive, the absence of critical detail or constructive criticism is atypical and may indicate selection bias (only satisfied customers reviewed) rather than comprehensive performance data.

This WW Score should be treated as a preliminary indicator of quality based on limited but consistently positive feedback. The score is reliable for identifying that Lawhorn Plumbing has satisfied customers, but insufficient data volume prevents high-confidence prediction of future performance. Recommend collecting additional reviews before making major decisions based on this score.

Franklin Plumbing demonstrates strong professionalism, project completion, and technical expertise across most reviews, with consistent praise for punctuality, communication, and workmanship quality. However, pricing emerges as a significant weakness, with multiple detailed complaints about excessive charges, lack of transparency, and bills substantially exceeding estimates. The company shows strong performance on routine jobs but faces credibility issues on complex projects where pricing disputes and follow-through problems have occurred. Recent reviews (past 12 months) are predominantly positive, but older reviews reveal systemic pricing and accountability concerns that persist.

• PRICING CONCERN: Multiple detailed complaints about excessive charges and overpricing (reviews from 2022, 2021, 2020 cite bills 2-3x higher than estimates or competitor quotes). This pattern suggests potential systemic pricing issues despite recent positive reviews.
• QUALITY CONTROL INCONSISTENCY: Several reviews document incomplete work, forgotten tasks, and improper installation (missing shower fixture rough-in, unfastened connections, leaking hose bib installed under warranty). One contractor review explicitly states Franklin does not meet vetting criteria for future projects.
• WARRANTY/ACCOUNTABILITY ISSUES: Multiple reviews indicate reluctance to honor warranties or take responsibility for defects (hose bib failure at 10 months, angled stop with no warranty, charged for issues they created).
• RECENCY BIAS RISK: 70+ of 89 reviews are from 2025 (past 6 months) with nearly all 5-star ratings. Older reviews (2020-2022) contain detailed negative experiences with specific dollar amounts and professional context. This dramatic shift warrants caution—recent reviews may not reflect historical service quality issues.
• GENERIC PRAISE PATTERN: Many recent reviews contain minimal detail ('Excellent service!!!', 'Great work! Thank you.', empty text fields with 5-star ratings). While not definitively fake, this contrasts sharply with detailed negative reviews, suggesting possible review manipulation or selection bias.
• FOLLOW-UP SERVICE GAPS: One review documents failure to follow up on estimate callback; another notes technician left home unlocked (twice per reviewer). These suggest operational inconsistencies.

This WW Score of 78.2 should be treated with MODERATE-TO-HIGH caution: while recent reviews (past 12 months) are overwhelmingly positive and support the score, older detailed reviews from 2020–2022 document serious pricing disputes, quality control failures, and warranty issues that contradict the current narrative. The dramatic shift in review tone and detail between recent and historical reviews suggests either genuine operational improvement or potential review bias. Customers should independently verify pricing and obtain multiple quotes before engaging, particularly for complex projects.

E&S Plumbing demonstrates strong professionalism with consistent praise for responsiveness, punctuality, and courteous staff across 24 mentions. Technical experience is solid with 16 mentions highlighting skilled problem-solving and quality workmanship. However, project completion shows mixed results (20 mentions) with several instances of incomplete work, callback issues, and scheduling problems that detract from otherwise positive service. Pricing receives the lowest score (14 mentions) due to complaints about estimate fees, hourly rates perceived as high, and at least one allegation of overcharging. The company excels in customer service and technical ability but struggles with follow-through and transparent pricing communication.

• Significant pricing complaints: Multiple reviews cite high costs, estimate fees ($70), hourly rates ($105-$160), and at least one allegation of unnecessary work (132 feet of cleanout line charged at ~$250). This creates pricing perception issues despite some reviews praising 'reasonable' rates.
• Project completion concerns: Three detailed negative reviews (2023-10-30, 2022-10-28, 2021-02-18) describe incomplete work, poor follow-up, unprepared technicians, and callback delays. The 2022-10-28 review is particularly detailed—faucet installation failed, callback deprioritized, and customer charged for correction work.
• Communication failures: Two reviews (2022-10-17, 2022-10-28) describe office staff dismissiveness and failure to honor commitments made by field staff or management.
• Reckless behavior allegation: One 2020 review alleges dangerous driving and profanity by a driver, though this is a single incident.
• Recency note: Most negative reviews cluster in 2020-2023 (8 of 10 one-star reviews). Positive reviews span 2016-2023 with strong concentration in 2020 and earlier. Recent negative reviews suggest potential service degradation.
• No evidence of fake reviews detected. Reviews show specific details, varied writing styles, and credible complaint narratives.

This WW Score of 78.2 is reliable at HIGH confidence due to 34 reviews with substantial mention counts across all dimensions. However, the score masks significant operational inconsistencies: E&S excels in initial responsiveness and technical skill but falters in project completion follow-through and pricing transparency. The recent clustering of negative reviews (2022-2023) suggests current service quality may be lower than the overall score indicates. Customers should expect good technical work and friendly staff but should clarify pricing upfront and confirm callback commitments in writing.

Your Plumber demonstrates strong professionalism, project completion, and technical expertise across 47 reviews, with consistent praise for punctuality, communication, responsiveness, and quality workmanship. However, pricing emerges as a significant weakness, with 15 reviews explicitly criticizing costs as excessive, unfair, or involving aggressive upselling tactics. The company excels at completing jobs thoroughly and educating customers, but the pricing concerns—including diagnostic fees, markups perceived as 1000%+, and flat-rate structures that may disadvantage customers—substantially lower the overall score. Recent reviews (2024) show improved practices (free AC quotes), but historical pricing complaints remain substantial.

• PRICING PATTERN: 15 reviews explicitly mention high/unfair pricing. Multiple reviews cite $99 diagnostic fees, markups on parts described as 1000%, and quotes double competitors' prices. This is the most consistent negative theme.
• AGGRESSIVE SALES TACTICS: 3 reviews (2018-10-04, 2019-08-14, 2019-08-26) describe scare tactics, pressure sales, and upselling of unnecessary work. One reviewer was asked to leave the home.
• PRICE GOUGING ALLEGATIONS: Reviews from 2017-2019 describe situations where customers felt trapped (winter emergencies, urgent repairs) and charged premium rates. One customer lost $99 deposit after refusing quoted repairs.
• OWNERSHIP/POLICY CHANGE: 2022-08-03 review notes new owners eliminated $99 AC quote fee, suggesting previous management practices were problematic. This indicates historical issues may have been addressed.
• RECENCY BIAS: Most negative reviews (pricing/tactics) are from 2017-2019. Recent reviews (2024, 2023) are predominantly 5-star with no pricing complaints, suggesting possible improvement or selection bias in recent reviewers.
• FLAT-RATE PRICING CONCERN: Multiple reviews note lack of line-item transparency with flat-rate model, making it difficult for customers to verify fairness of pricing.
• POSITIVE REVIEW CONSISTENCY: 32 of 47 reviews are 5-star with very similar language patterns ("amazing," "highly recommend," "professional," "Mike/Vida"). While not necessarily fake, the uniformity is notable.

This WW Score of 76.8 is reliable with HIGH overall confidence due to 47 reviews with substantial data across all dimensions. However, the score is significantly depressed by legitimate, detailed pricing complaints spanning multiple years. The company excels operationally but has a documented history of aggressive pricing practices. Recent policy changes suggest improvement, but caution is warranted regarding cost transparency and fairness. Customers should obtain multiple quotes and request detailed line-item breakdowns before committing.

Mortensen Custom Plumbing scores strongly on professionalism, with dozens of reviewers explicitly praising punctuality, communication, courteous attitude, and the consistent practice of offering tiered pricing options. Experience and workmanship are also well-regarded, with multiple long-term customers citing Marty's technical skill, problem-solving ability, and quality of completed work across complex projects. Project completion is generally positive, with most jobs described as finished on time and followed up with callbacks and warranty service. However, pricing is the single most significant drag on the overall score: a substantial number of reviewers — spanning over a decade — explicitly describe prices as double or more than competitors, and several negative reviews allege predatory or inflated quoting practices, including one instance where installed work was removed after a pricing dispute. The WW Score of 74.2 reflects genuine excellence in service delivery tempered by a persistent and well-documented pattern of high-cost concerns.

• PRICING CONCERN — HIGH SEVERITY: Multiple independent reviewers across many years (2011–2024) explicitly state that Mortensen's prices are approximately 2x–4x competitor rates. Specific examples include a $6,300 water heater quote (competitor charged $2,000), a $3,821 water heater quote (competitor charged $1,100), an $1,100 repair where parts retailed for ~$120, and a $5,503 upfront payment that the customer felt was not proportionate to work performed. This is a consistent, multi-year pattern and not isolated incidents.
• PREDATORY PRACTICE ALLEGATION: One reviewer (2022) alleges that after disputing pricing, Marty removed all installed work — described as 'very predatory business practices.' A separate reviewer (2023) paid $5,503 upfront and was refused a partial refund when the job took far less time than anticipated, amounting to an implied ~$800/hour labor rate.
• DUPLICATE REVIEW DETECTED: Two reviews with nearly identical text appear (one dated 2023-06-10, one dated 2022-10-25) praising Marty as 'ultra professional' and referencing a neighbor's referral. This may indicate a copy-paste submission or a duplicate posting of the same review across platforms.
• BLANK REVIEWS: Approximately 17 reviews contain no text and only a star rating (all 5-star). These were excluded from dimension scoring as they provide no usable evidence per scoring rules. Their presence slightly inflates the apparent star average.
• SERVICE REFUSAL COMPLAINT: One reviewer (2023) reports that Mortensen refused service to a customer on the Navajo Reservation after initially agreeing to help, which the reviewer found unhelpful given an urgent post-surgery situation. This is a service boundary issue but reflects on responsiveness and customer care.
• RECENCY NOTE: The majority of substantive reviews with pricing complaints span 2011–2024, indicating this is not a historical issue that has been resolved. The most recent pricing complaint is from October 2024, confirming the pattern is current.
• REVIEW VOLUME CAVEAT: A significant portion of 5-star reviews are either blank or contain only 1–2 generic sentences (e.g., 'Very good experience,' 'Great service,' 'Marty was great!'). While not definitively fake, these add limited evidentiary weight and may reflect solicited reviews without substantive detail.

This WW Score is based on a large and diverse review set spanning over 15 years with HIGH confidence across all four dimensions; however, the pricing score in particular should be weighted heavily by prospective customers, as the negative pricing evidence is specific, repeated, multi-year, and credible — and the presence of blank and generic 5-star reviews means the true satisfaction rate may be somewhat lower than the raw star average suggests.