Benjamin Franklin Plumbing of Prescott

This contractor presents a deeply split profile: a large cluster of recent 2024–2025 reviews praise individual technicians (Logan, Shawn, Tom, Robert, Steve, Joe) for professionalism, punctuality, and technical competence, driving moderately positive scores in those dimensions. However, a significant and detailed body of negative reviews — spanning 2016 through 2024 — describes a consistent ... Read more

This contractor presents a deeply split profile: a large cluster of recent 2024–2025 reviews praise individual technicians (Logan, Shawn, Tom, Robert, Steve, Joe) for professionalism, punctuality, and technical competence, driving moderately positive scores in those dimensions. However, a significant and detailed body of negative reviews — spanning 2016 through 2024 — describes a consistent pattern of extreme overpricing, incomplete work, abandoned jobs, unresponsive management, and in some cases outright deceptive practices targeting vulnerable customers such as seniors. The pricing dimension is severely penalized by numerous explicit complaints of charges 10–50x the cost of parts, undisclosed fees, refusal to provide itemized invoices, and failure to honor warranties. Project completion is also materially dragged down by documented cases of abandoned work, failed repairs, and ignored callbacks. The positive reviews, while numerous, are heavily concentrated in recent months and are notably brief and generic compared to the detailed and specific negative accounts. Read less