Travis & Sons Plumbing & Rooter

Travis & Sons Plumbing shows significant inconsistency across reviews spanning 2014–2024. While professionalism and experience receive moderate-to-good marks (72 and 76 respectively) with multiple mentions of friendly, knowledgeable technicians and prompt response times, pricing is a critical weakness (35/100), with numerous customers reporting egregious markups (e.g., $750 for $150 in parts, $5... Read more

Travis & Sons Plumbing shows significant inconsistency across reviews spanning 2014–2024. While professionalism and experience receive moderate-to-good marks (72 and 76 respectively) with multiple mentions of friendly, knowledgeable technicians and prompt response times, pricing is a critical weakness (35/100), with numerous customers reporting egregious markups (e.g., $750 for $150 in parts, $550 for $50 in materials, $927 for 1 hour of simple work). Project completion is hampered by reports of incomplete work, follow-up failures, and installation errors not corrected on callback. The company appears to have experienced ownership/management changes (Bob era vs. current Matt/owner era), which may explain the polarized review pattern. Recent reviews (2024) show both exceptional service and severe customer dissatisfaction. Read less