Rick the Plumber

This contractor has a deeply mixed record across all dimensions. Professionalism is the most-mentioned dimension and is severely dragged down by multiple explicit accounts of rudeness, a 3-hour late arrival, and an outright refusal to assist a pregnant customer in an emergency — partially offset by a few reviews praising friendliness and punctuality. Project completion is critically damaged by o... Read more

This contractor has a deeply mixed record across all dimensions. Professionalism is the most-mentioned dimension and is severely dragged down by multiple explicit accounts of rudeness, a 3-hour late arrival, and an outright refusal to assist a pregnant customer in an emergency — partially offset by a few reviews praising friendliness and punctuality. Project completion is critically damaged by one review describing a dangerous improper gas connection causing carbon monoxide exposure, two floods from unconnected drains, and a recurring plumbing issue that was declared resolved but failed the same night — these are serious, life-safety-level failures. Experience scores reflect a split between long-term satisfied customers praising knowledge and workmanship versus severe technical failures that suggest inconsistency. Pricing receives a middling score because one reviewer found the cost surprisingly reasonable while another described a quote as 'ridiculous,' and one review noted a $200/hour weekend rate as a point of contention. The overall WW Score of 47.3 reflects a contractor with some loyal long-term customers but a pattern of serious failures in reliability, safety, and customer treatment that cannot be overlooked. Read less