NexLvl Services

NexLvl Services shows a clear split in performance depending on the service type and technician assigned. Water heater installation work through Lowes generated consistently positive reviews praising professionalism, communication, and technical competence from named technicians like Cien, Calvin, Brandon, and Lauren. However, pool service and responsiveness to initial contact generated serious co... Read more

NexLvl Services shows a clear split in performance depending on the service type and technician assigned. Water heater installation work through Lowes generated consistently positive reviews praising professionalism, communication, and technical competence from named technicians like Cien, Calvin, Brandon, and Lauren. However, pool service and responsiveness to initial contact generated serious complaints including charges for work not performed, chemical mismanagement, wildly inconsistent pricing, and complete failure to resolve ongoing issues. Pricing is a significant weak point, with one reviewer documenting a quote that more than doubled within 30 days for the same job, and another being invoiced thousands for unresolved problems. Project completion is dragged down substantially by the pool service failures, where multiple visits over weeks produced zero usable results. The overall score reflects genuine quality in one service area offset by serious failures in another. Read less