J&L Plumbing and Air

J&L Plumbing demonstrates strong technical expertise and professionalism from individual technicians, with many reviews praising specific technicians (Paul, Zach, Cody, Dan, etc.) for their knowledge, friendliness, and efficient work. However, the company is significantly hampered by systemic issues in project completion, communication, and pricing practices. Multiple reviews document incomplete r... Read more

J&L Plumbing demonstrates strong technical expertise and professionalism from individual technicians, with many reviews praising specific technicians (Paul, Zach, Cody, Dan, etc.) for their knowledge, friendliness, and efficient work. However, the company is significantly hampered by systemic issues in project completion, communication, and pricing practices. Multiple reviews document incomplete repairs, missed follow-ups, scheduling failures, and aggressive pricing tactics—particularly around warranty claims where customers report being charged for unnecessary 'modifications' or misdiagnosed issues. The company shows a pattern of poor responsiveness to callbacks and management follow-up. While technician-level service is often excellent, organizational failures and questionable billing practices substantially reduce overall trustworthiness. Read less