Big City Plumbing & Service

Big City Plumbing shows a mixed but generally positive track record across a small review set spanning 2013–2023. Professionalism scores reasonably well, with multiple reviewers praising friendliness, punctuality, and courteous technicians, but is significantly dragged down by a serious 2023 complaint about repeated failure to follow up on a customer's legitimate documentation request. Pricing i... Read more

Big City Plumbing shows a mixed but generally positive track record across a small review set spanning 2013–2023. Professionalism scores reasonably well, with multiple reviewers praising friendliness, punctuality, and courteous technicians, but is significantly dragged down by a serious 2023 complaint about repeated failure to follow up on a customer's legitimate documentation request. Pricing is the most concerning dimension: one reviewer found pricing fair or better than expected, but another documented a quote of $2,500–$3,000 for a job that three competitors priced between $685–$750, and a third found a $105 charge for 15 minutes of work excessive — these are material red flags. Project completion is generally positive, with jobs described as finished on time or ahead of schedule, though the 2023 review reveals a breakdown in post-job follow-through. Experience is adequate based on available evidence but the wildly inflated pool backwash quote raises questions about technical knowledge in less common job types. Read less