Aqua Science

Aqua Science receives genuinely strong praise from many customers for individual technicians who are punctual, friendly, knowledgeable, and communicative — names like Patrick, Joe, Jeremy, Sam, Michael Alvarez, and Kylan Asher are repeatedly highlighted as standout performers. However, the review corpus also contains a significant and consistent pattern of serious complaints spanning over a deca... Read more

Aqua Science receives genuinely strong praise from many customers for individual technicians who are punctual, friendly, knowledgeable, and communicative — names like Patrick, Joe, Jeremy, Sam, Michael Alvarez, and Kylan Asher are repeatedly highlighted as standout performers. However, the review corpus also contains a significant and consistent pattern of serious complaints spanning over a decade: missed or cancelled appointments without notice, technicians causing property damage (water leaks, destroyed hot water heaters, flooded homes) and then failing to follow through on repairs or compensation, misdiagnosis of problems, and poor responsiveness from management and customer service. Pricing complaints are notable, with multiple reviewers citing what they perceived as grossly inflated parts costs and billing for incomplete or faulty work. Project completion is a major weakness, with numerous reviews describing abandoned work, callbacks not honored, and jobs left in worse condition than found. The overall picture is a company with capable individual technicians but systemic failures in quality control, accountability, and customer service follow-through. Read less