Andrews Refrigeration

Andrews Refrigeration/Plumbing presents a deeply divided review profile. A significant and recurring pattern of complaints centers on aggressive, dangerous, and rude driving behavior by company vehicle operators — with at least 11 separate road incident reports spanning 2020–2025 — which severely drags down the professionalism score. Pricing is a major pain point, with numerous customers exp... Read more

Andrews Refrigeration/Plumbing presents a deeply divided review profile. A significant and recurring pattern of complaints centers on aggressive, dangerous, and rude driving behavior by company vehicle operators — with at least 11 separate road incident reports spanning 2020–2025 — which severely drags down the professionalism score. Pricing is a major pain point, with numerous customers explicitly reporting undisclosed drive-time charges, inflated labor hours, surprise fees, and markups on parts that customers describe as fraudulent or criminal. Project completion scores are mixed: positive reviews highlight responsive same-day service and follow-through, while negative reviews describe unfinished work, return visits that never materialized, and scheduling failures. Experience scores are similarly split, with some technicians praised as knowledgeable and efficient while others are described as incompetent or dishonest. The volume and specificity of negative reviews across multiple dimensions significantly undermines confidence in the positive reviews. Read less