American Home Water and Air

The overwhelming majority of reviews praise technicians as punctual, courteous, professional, and thorough, driving a strong professionalism score. Pricing is frequently cited as competitive or better than alternatives, with transparent phone quotes and no hidden charges noted across dozens of reviews, though a few complaints about product quality and post-warranty support temper this slightly. Pr... Read more

The overwhelming majority of reviews praise technicians as punctual, courteous, professional, and thorough, driving a strong professionalism score. Pricing is frequently cited as competitive or better than alternatives, with transparent phone quotes and no hidden charges noted across dozens of reviews, though a few complaints about product quality and post-warranty support temper this slightly. Project completion is the most penalized dimension: while most jobs are described as completed cleanly and on time, there are serious documented failures including an abandoned third task with a subsequent cover-up and lie, a leaking RO system left unresolved, dangerous unpermitted electrical work with no satisfactory resolution, a supervisor convicted of fraud, and a technician who left without verifying his work. Experience scores well overall given the volume of praise for technical knowledge and problem-solving, but the unpermitted and hazardous electrical installation and a shoddy PVC drain pipe use represent meaningful quality failures that prevent a higher score. The score is significantly moderated by a small but serious cluster of 1-star reviews describing misconduct, dishonesty, and safety violations that cannot be dismissed. Read less