Alliance Plumbing Service and Repair

Alliance Plumbing presents a deeply mixed picture across all dimensions. On the positive side, several individual technicians (Tanner, Anthony, Shan, Tim, Pouya, Farhad, Wade, Jeff) received strong praise for skill, problem-solving, and courteous behavior, driving the experience score modestly upward. However, professionalism is significantly dragged down by multiple serious complaints: a manager ... Read more

Alliance Plumbing presents a deeply mixed picture across all dimensions. On the positive side, several individual technicians (Tanner, Anthony, Shan, Tim, Pouya, Farhad, Wade, Jeff) received strong praise for skill, problem-solving, and courteous behavior, driving the experience score modestly upward. However, professionalism is significantly dragged down by multiple serious complaints: a manager named Chris who was belligerent and hung up on a customer, a technician who left mid-job and never returned, a crew that showed up at 12:30 AM for a noon appointment, and reckless driving complaints about company vehicles. Project completion is similarly compromised by multiple documented failures — incorrect installs causing neighbor leaks, a flooded kitchen from faulty under-sink work, and a technician who abandoned a job entirely. Pricing received one strong positive mention and one explicit overcharging complaint, resulting in a middling score. The overall WW Score reflects a company with capable individual workers but systemic issues in quality control, follow-through, and management responsiveness. Read less