Rooter King Plumbing

Rooter King Plumbing presents a deeply polarized review profile spanning over 15 years. Positive reviews — concentrated among customers who hired the company directly or had straightforward jobs — consistently praise specific technicians (Jacob, Javier, Santos, Cullen, Jerry, David, Joel) for professionalism, friendliness, and competence. However, a very large volume of negative reviews — ma... Read more

Rooter King Plumbing presents a deeply polarized review profile spanning over 15 years. Positive reviews — concentrated among customers who hired the company directly or had straightforward jobs — consistently praise specific technicians (Jacob, Javier, Santos, Cullen, Jerry, David, Joel) for professionalism, friendliness, and competence. However, a very large volume of negative reviews — many from customers assigned through home warranty companies (AHS, 2-10, AHW) — describe a systematic pattern of inflated 'code upgrade' or 'modification' charges, misdiagnosis, incomplete work, rude office staff (particularly a figure named Pedro), and failure to honor callbacks or schedules. Pricing is the most damaged dimension, with dozens of reviewers explicitly alleging overcharging, fraudulent billing to both the customer and warranty company simultaneously, and charges for work not performed. Project completion is also significantly impaired, with multiple reviews describing jobs left unfinished, problems recurring shortly after service, and technicians refusing to perform agreed-upon work. The experience dimension is mixed: some technicians are clearly skilled, while others are described as incompetent or deliberately evasive to avoid difficult work. Read less