Prospector Plumbing and Septic Service

This contractor has a deeply polarized review profile, with three 5-star reviews praising professionalism, speed, and knowledge, and three 1-star reviews describing rude behavior, hanging up on customers, and — most critically — one allegation of a tank never being pumped despite payment. Professionalism is the most-mentioned dimension and scores poorly due to multiple explicit accounts of yel... Read more

This contractor has a deeply polarized review profile, with three 5-star reviews praising professionalism, speed, and knowledge, and three 1-star reviews describing rude behavior, hanging up on customers, and — most critically — one allegation of a tank never being pumped despite payment. Professionalism is the most-mentioned dimension and scores poorly due to multiple explicit accounts of yelling, hanging up, and dismissive communication. Project completion is significantly dragged down by one detailed allegation that the core service (septic pumping) was not performed at all, which if accurate represents a serious failure. Pricing concerns include a failure to return change and a disputed charge for work allegedly not completed. The positive reviews do show genuine technical knowledge and responsiveness in some cases, but the severity and specificity of the negative reviews prevent any dimension from scoring above 50. Read less