Overview of Company Customer Sentiment Analysis in September
This single review describes an extremely negative experience across all four scored dimensions. The contractor quoted $25 but charged $100, demonstrating deceptive and non-transparent pricing. The job was not completed successfully — the water heater still had no heat after the work, and the customer ultimately had to replace the unit entirely. The contractor damaged property (smashed a glass w... Read more
This single review describes an extremely negative experience across all four scored dimensions. The contractor quoted $25 but charged $100, demonstrating deceptive and non-transparent pricing. The job was not completed successfully — the water heater still had no heat after the work, and the customer ultimately had to replace the unit entirely. The contractor damaged property (smashed a glass window), became hostile when confronted, and allegedly cashed a check under disputed terms, indicating severe professionalism failures. Workmanship quality was poor, with the job taking three times the estimated duration and failing to resolve the issue, reflecting very low experience and skill. The reviewer also notes the contractor appears to be unlicensed and unregistered with Arizona contractor authorities. Read less