Rock Solid Plumbing & Heating

Rock Solid Plumbing & Heating earns generally positive marks across all four dimensions, with the majority of reviewers praising punctuality, courteous technicians, and solid technical knowledge. However, three notable negative reviews meaningfully drag down the scores: one describes a $282 charge for incomplete and misdirected work with poor follow-up communication, one details a technician arriv... Read more

Rock Solid Plumbing & Heating earns generally positive marks across all four dimensions, with the majority of reviewers praising punctuality, courteous technicians, and solid technical knowledge. However, three notable negative reviews meaningfully drag down the scores: one describes a $282 charge for incomplete and misdirected work with poor follow-up communication, one details a technician arriving unprepared and unable to complete the job, and one references a $20,000 project with an unresponsive owner and unprofessional attitude. Pricing is mostly viewed as fair or competitive, though one reviewer noted costs were higher than anticipated and the negative $282 review raises transparency concerns. Project completion is the most impacted dimension, as two reviews describe jobs that were not properly completed on the first visit and required follow-up or were abandoned. The experience dimension is generally strong but is tempered by the instances where technicians clearly missed or misdiagnosed the core problem. Read less