R & S Plumbing & Heating

R&S Plumbing and Heating receives overwhelmingly negative feedback across nearly all dimensions, with professionalism being the most critically damaged area. Multiple reviewers across different years describe staff — including named individuals Don, Trent, and Rich — as rude, condescending, dismissive, and hostile, both in person and over the phone. Project completion is a serious concern, wit... Read more

R&S Plumbing and Heating receives overwhelmingly negative feedback across nearly all dimensions, with professionalism being the most critically damaged area. Multiple reviewers across different years describe staff — including named individuals Don, Trent, and Rich — as rude, condescending, dismissive, and hostile, both in person and over the phone. Project completion is a serious concern, with multiple accounts of missed appointments without notice, unfinished jobs, a defective water heater installation with no follow-through, and a furnace repair that took 15 days for a minor fix. Pricing transparency is a significant red flag, with at least two reviewers describing being misled on cost estimates and charged far more than quoted. The few positive reviews highlight isolated positive experiences with specific technicians (notably Jeremy) and suggest the company is capable of good work, but these are heavily outweighed by the volume and specificity of negative accounts. Read less