Cassidy’s Plumbing & Heating

Cassidy Plumbing and Heating shows a strong baseline of positive customer experiences, with many reviewers praising punctuality, politeness, and technical skill across multiple technicians — particularly Brian and Jeff. However, two significant negative reviews substantially drag down the professionalism and project completion scores: one describes a technician (Justin) who repeatedly failed to ... Read more

Cassidy Plumbing and Heating shows a strong baseline of positive customer experiences, with many reviewers praising punctuality, politeness, and technical skill across multiple technicians — particularly Brian and Jeff. However, two significant negative reviews substantially drag down the professionalism and project completion scores: one describes a technician (Justin) who repeatedly failed to show up over the course of a full week, leaving two bathrooms torn apart, and another describes a plumber who abandoned a scheduled appointment because he could not reach the customer by phone with only minutes to spare. Pricing feedback is limited but generally positive, with one reviewer noting prices are slightly above average but worth it, and another praising transparent cost explanations. The experience dimension scores well, with multiple reviewers specifically calling out diagnostic skill, thoroughness, and quality of workmanship. The overall score is tempered by the serious project completion failures documented in the most recent substantive negative review from 2022. Read less