Anchorage Plumbing & Heating

Anchorage Plumbing and Heating presents a deeply mixed record across all four dimensions, with a significant volume of serious negative reviews dragging scores well below average. Professionalism is heavily penalized by repeated complaints about rude technicians, no-shows, missed appointments without notification, condescending attitudes, and poor dispatcher behavior — offset only partially by a... Read more

Anchorage Plumbing and Heating presents a deeply mixed record across all four dimensions, with a significant volume of serious negative reviews dragging scores well below average. Professionalism is heavily penalized by repeated complaints about rude technicians, no-shows, missed appointments without notification, condescending attitudes, and poor dispatcher behavior — offset only partially by a subset of reviewers praising specific named technicians like Isaac, Chris S., Everett, and Raven. Project completion is one of the most damaged dimensions, with multiple reviews describing abandoned jobs, failed inspections, work left incomplete for months, parts not ordered, and callbacks that resulted in additional charges for damage caused by the company itself. Pricing drew consistent criticism for overcharging, bills far exceeding quoted amounts, full-hour charges for minimal work, and a 100% upfront payment policy that drove customers away — though a handful of reviewers noted fair or even below-expected final costs. Experience scores reflect a troubling pattern of misdiagnosis (multiple furnace replacement upsells that proved unnecessary), incorrect installations, broken valves left unfixed, and filter systems installed in the wrong orientation — balanced against some reviews praising skilled, knowledgeable technicians. The overall picture is a company with capable individual technicians but systemic operational, ethical, and quality-control failures that make it unreliable for a significant portion of customers. Read less