Alpine Septic Pumping

Alpine Septic presents a deeply mixed picture across all four dimensions. On the positive side, several reviewers praised specific technicians (notably Larry) for being polite, thorough, and knowledgeable, and a handful of customers reported prompt, professional service with good communication. However, a significant number of negative reviews — spanning multiple years — describe serious conce... Read more

Alpine Septic presents a deeply mixed picture across all four dimensions. On the positive side, several reviewers praised specific technicians (notably Larry) for being polite, thorough, and knowledgeable, and a handful of customers reported prompt, professional service with good communication. However, a significant number of negative reviews — spanning multiple years — describe serious concerns including unauthorized credit card charges, hidden or undisclosed fees, misleading diagnoses, and a pattern of poor communication and scheduling failures. The owner (Tom) is personally named in multiple negative reviews for dismissive or hostile responses to complaints, including hanging up on a customer. Project completion is similarly split: some jobs were completed smoothly and on time, while others were abandoned, rescheduled without consent, or left unresolved after weeks of follow-up. The pricing dimension is particularly damaged by credible, detailed accounts of charges applied without prior disclosure. Read less