Alaska Sewer & Drain

Alaska Sewer and Drain has a strong overall reputation driven by consistently praised technicians — particularly Chase, Scott, Brandon, and Keenan — who are repeatedly described as professional, knowledgeable, courteous, and efficient. Pricing is generally viewed as fair and reasonable, with multiple reviewers noting costs came in lower than expected. However, the company carries a meaningful ... Read more

Alaska Sewer and Drain has a strong overall reputation driven by consistently praised technicians — particularly Chase, Scott, Brandon, and Keenan — who are repeatedly described as professional, knowledgeable, courteous, and efficient. Pricing is generally viewed as fair and reasonable, with multiple reviewers noting costs came in lower than expected. However, the company carries a meaningful pattern of scheduling and communication failures: at least four separate reviewers across different years explicitly describe being stood up for appointments, receiving no callbacks, or experiencing no-shows without notification — a recurring operational weakness that materially drags down both professionalism and project completion scores. Technical skill and problem-solving ability are well-evidenced, including advanced diagnostics like wireless underground tracing and camera inspection, suggesting strong field expertise. The gap between excellent technician performance and poor dispatch/scheduling reliability is the defining tension in this review set. Read less