Coolray

Both reviews are strongly negative and paint a consistent picture of poor service across multiple dimensions. Professionalism suffered due to miscommunication at the point of sale, inadequate follow-up (Review 1 describes three unanswered callbacks), and a dismissive manager response in Review 2. Pricing transparency was a serious issue in both cases: Review 1 describes being charged $125 more tha... Read more

Both reviews are strongly negative and paint a consistent picture of poor service across multiple dimensions. Professionalism suffered due to miscommunication at the point of sale, inadequate follow-up (Review 1 describes three unanswered callbacks), and a dismissive manager response in Review 2. Pricing transparency was a serious issue in both cases: Review 1 describes being charged $125 more than the quoted price with no resolution, while Review 2 describes a bait-and-switch scenario where a $29 tune-up was reframed as an inspection with hundreds of dollars in upsells. Project completion was critically poor in Review 1, where the Freon refill failed to cool the home within days and the customer ultimately had to replace the entire system. Experience scores low because the recommended service in Review 1 (Freon refill) appears to have been an inappropriate solution that did not address the underlying problem and may have wasted the customer's money. Read less