Banks Quarles Plumbing Heating Cooling & Electrical

The overwhelming majority of reviews describe a company with severe, systemic failures across all four dimensions. Professionalism is devastated by repeated no-shows, last-minute cancellations, broken promises, inconsistent stories given to customers, and failure to return calls — with only a small handful of positive mentions of individual technicians being polite. Pricing is the single most da... Read more

The overwhelming majority of reviews describe a company with severe, systemic failures across all four dimensions. Professionalism is devastated by repeated no-shows, last-minute cancellations, broken promises, inconsistent stories given to customers, and failure to return calls — with only a small handful of positive mentions of individual technicians being polite. Pricing is the single most damning dimension: review after review documents egregious overcharging, bait-and-switch fee structures, refusal to itemize parts and labor, and quotes that are 3–10x what competitors charge for identical work. Project completion is critically undermined by a pattern of abandoned appointments, rescheduled visits that never materialize, warranty work left unresolved for weeks, and jobs that were either not completed or not completed correctly. Experience scores marginally higher only because a few technicians were noted as knowledgeable or effective, but multiple reviews describe technicians who misdiagnosed problems, ordered wrong parts repeatedly, or lied about the nature of required work to inflate costs. Read less