Personal Plumbing

Personal Plumbing has a deeply mixed record across its reviews. Positive reviews — mostly for Lance — highlight strong professionalism, communication, and quality workmanship, but these are largely from 2017–2022 and represent a different technician than the negative reviews. The negative reviews — focused on Chris Eacker — describe serious failures: incomplete work, code violations, pro... Read more

Personal Plumbing has a deeply mixed record across its reviews. Positive reviews — mostly for Lance — highlight strong professionalism, communication, and quality workmanship, but these are largely from 2017–2022 and represent a different technician than the negative reviews. The negative reviews — focused on Chris Eacker — describe serious failures: incomplete work, code violations, property damage without apology, and a complete breakdown in follow-through and responsiveness after jobs were done. Project completion is the most damaged dimension, with multiple reviews describing unfinished or defective work, no callbacks, and customers having to hire a second plumber to correct the issues. Pricing received mixed signals — one reviewer noted a $1,700 water heater install felt high and delivered substandard results, while another praised fair pricing — resulting in a below-average score. The overall WW Score reflects a business with capable individuals but serious reliability and accountability problems documented across multiple reviewers. Read less