Ben Franklin Plumbing

The review corpus spans nearly two decades and reveals a deeply polarized customer base. Professionalism scores are dragged down significantly by repeated accounts of rude, condescending, or dishonest technicians, no-shows, and poor communication from management, even though a meaningful subset of reviewers praised individual plumbers as courteous and punctual. Pricing is the single most damaging ... Read more

The review corpus spans nearly two decades and reveals a deeply polarized customer base. Professionalism scores are dragged down significantly by repeated accounts of rude, condescending, or dishonest technicians, no-shows, and poor communication from management, even though a meaningful subset of reviewers praised individual plumbers as courteous and punctual. Pricing is the single most damaging dimension: an overwhelming majority of reviewers — across all time periods and locations — explicitly describe charges as exorbitant, far above market rate, and in several cases potentially predatory, particularly toward elderly or first-time homeowners. Project completion is mixed: many jobs were finished satisfactorily, but a notable number of reviews describe repeat failures, unresolved callbacks, abandoned work, failed inspections, and warranty disputes. Technical experience is similarly split, with some reviewers praising problem-solving ability while others describe sloppy workmanship, incorrect installations, and technicians who misdiagnosed problems that other plumbers resolved cheaply and quickly. Read less