Crouch & Sons Plumbing

Pricing is the most consistently criticized dimension across this review set, with multiple customers expressing frustration over opaque billing, charging travel time as labor, sending two plumbers for single-person jobs, and unexpectedly high totals for minor work. Project completion is also a concern, with at least one explicit case of a repair that failed and the company refusing to return with... Read more

Pricing is the most consistently criticized dimension across this review set, with multiple customers expressing frustration over opaque billing, charging travel time as labor, sending two plumbers for single-person jobs, and unexpectedly high totals for minor work. Project completion is also a concern, with at least one explicit case of a repair that failed and the company refusing to return without additional charge. Professionalism is mixed — two reviews praise the team's attitude and demeanor, but others describe a lack of transparency and poor communication around billing practices. Experience scores slightly better, with one detailed review praising the company for an honest second opinion and competent multi-day repair work, though another review documents a failed shower drain fix that required a callback. Overall, the negative reviews are more specific and detailed than the positive ones, which tend to be brief and generic. Read less