Overview of Company Customer Sentiment Analysis in May
The reviews paint a deeply concerning picture across nearly every dimension. Two of the three reviews are scathing 1-star accounts describing serious workmanship failures including improper electrical wiring, a flooded floor from an unsecured tub drain, and a spa wired in violation of safety regulations. Project completion is the weakest area, with multiple accounts of unfinished, incorrect, or ab... Read more
The reviews paint a deeply concerning picture across nearly every dimension. Two of the three reviews are scathing 1-star accounts describing serious workmanship failures including improper electrical wiring, a flooded floor from an unsecured tub drain, and a spa wired in violation of safety regulations. Project completion is the weakest area, with multiple accounts of unfinished, incorrect, or abandoned work, a contractor refusing to honor a warranty, and a no-show appointment. Professionalism scores are dragged down by poor communication, broken commitments, and an owner who failed to appear as promised. The one positive review (4 stars) praised new office management, fast scheduling, and pleasant workers, which prevents scores from bottoming out entirely but carries limited weight against two detailed negative accounts. Experience scores are critically low given documented failures in both electrical and plumbing work that suggest inadequate technical knowledge and lack of quality control. Read less