Find Nearby Plumbers Companies In 85210, Glendale, Arizona

AM PM Plumbing has a large and broadly positive review base spanning over a decade, with many customers praising punctuality, friendliness, and technical competence across numerous technicians including Jose, Brian, Dax, Frankie, Clint, and others. However, a significant cluster of negative reviews — many specifically tied to home warranty (AHS) jobs — describes a consistent pattern of inflated 'modification' charges ranging from $525 to $675+ for work customers and independent contractors deemed unnecessary or grossly overpriced, which materially drags down both the pricing and project completion scores. Communication failures, including no-shows, unreturned calls, and unresponsive office staff, appear repeatedly across multiple years and represent a genuine operational weakness. The professionalism score is tempered by multiple credible accounts of rude technicians, threatening behavior over payment, and poor follow-through on estimates and callbacks. Experience scores remain relatively higher because many positive reviews specifically cite skilled diagnostics and quality workmanship, but shoddy work complaints from a minority of reviewers prevent a top-tier score.

• FAKE REVIEW CONCERN: A notable cluster of reviews dated 2025-02-09 and 2025-03-11 show highly similar patterns — short, generic praise with initials appended (e.g., 'JG', 'G'), repetitive phrasing ('top notch', 'knowledgeable'), and several blank 5-star reviews with no text. Multiple reviews reference 'Brian and his team' with nearly identical language and the same appended initials, suggesting possible coordinated or incentivized review activity. Confidence in the most recent review cluster is reduced.
• BLANK REVIEWS: Approximately 30+ reviews contain no text and only a 5-star rating. These have been excluded from dimension scoring as they provide no usable evidence per scoring rules.
• HOME WARRANTY SCAM PATTERN: At least 7 independent negative reviews (spanning 2023–2024) describe a near-identical scheme involving inflated 'modification' charges ($525–$675+) on AHS/home warranty jobs for parts customers and independent contractors deemed unnecessary or worth a fraction of the quoted price. This is a serious and credible pattern, not isolated complaints.
• RECENCY NOTE: The most recent reviews (2025) are predominantly 5-star and include suspected coordinated reviews. The negative reviews are concentrated in 2023–2024 and represent a meaningful share of substantive feedback. Reviews older than 3 years (pre-2022) are given reduced weight but still inform long-term patterns.
• COMMUNICATION FAILURES: Multiple reviews across different years cite unreturned calls, no-shows, unresponsive office staff, and failure to follow up on estimates — indicating a systemic issue rather than isolated incidents.
• BBB RATING: One reviewer explicitly states the company holds an 'F' rating on the Better Business Bureau, which corroborates the pattern of complaints about deceptive billing practices.
• IRRELEVANT REVIEWS: At least 2 reviews appear to reference a different company or service entirely (e.g., an HVAC technician named Fernando at a veterinary hospital, and a reference to 'PM Plumbing and Mechanical' with HVAC services). These were excluded from scoring.

This WW Score of 72.1 is based on a large review set and carries HIGH data confidence, but should be interpreted cautiously due to a credible and recurring pattern of deceptive billing on home warranty jobs, suspected coordinated positive reviews in the most recent period, and documented communication failures — consumers using home warranty services in particular should exercise significant caution.